Outbound Help Center

Learn how to use Outbound and find answers to common questions

  • Does Outbound link with our existing systems and CRM?

    It sure does, but you’ll find you won’t even need to do so! Outbound is an ‘Open API’ program that links with most other sales platforms and CRMs (no double data entry, thank you very much) so you’ll always have the choice to hook them up, but we’ll also show you how to create games in a way that drive the most productivity and focus with the least amount of clicking from your team, too.

  • How many games can we be playing within our company at the same time?

    As many as you like. Many companies start with motivating their sales team, but it doesn’t take long before they realise how the platform can be used to drive productivity in just about any department they can think of. 

  • What if the team blow our company budget with reward claims?

    Not possible. All games are created by reverse engineering from your company’s own unique budgets first, and you can choose to ‘lock’ high value actions after their mission has been completed. So, there’s no way you can ever exceed the budget you’ve set aside for team rewards.

  • Is the money back guarantee for real?

    It sure is. We’re so certain that if you use Outbound in the way it’s designed, you’ll see such an impact you’ll wonder how you ever managed your sales team without it. Check out more on the guarantee right here.

  • What if I have team members that aren’t into ‘games’?

    The best games are played voluntarily (if they’re forced to play, it’s not really a game is it?). Like anything, there’s always likely to be a small percentage of people who just aren’t into it – and that’s fine, they’ll just need to understand they won’t be able to claim anything from the Reward Store either. In our experience, at least 90% of your team will be lit up by the idea of going the extra mile, smashing targets and being rewarded for it.

  • Can I use my company's branding in the game?

    You sure can. The Outbound platform is white-labelled, so adding branding to your game makes it look all the more like just your own.

  • Does the game work for solo players?

    Having others to compete with on the leaderboard is often more fun, but if you’re simply playing a game to earn coins for Reward Store spending, then solo games work as well as any other!

  • Can I customise the Missions and Actions?

    Yes. One thing that sets Outbound part from other gamified platform is its infinite personalisation and customisation to your own company’s goals. Actions, Missions and Rewards are all completely selected by you and your company.

  • Is there a Mobile App?

    Coming soon. But for now, the entire platform has been designed to be mobile-friendly. Accessing it on mobile shows up exactly like a mobile app, just accessed through your browser.

  • How does the Rewards Store work?

    The Reward Store is the engine that drives all of the motivation and productivity of your team. Your team will collect coins through completing action and missions, and spend them in the Reward Store when you as the leader open it up (many leaders choose to do this when ahead of sales target). 

  • Can I determine how long the game goes for?

    You sure can! Would you like it to be a 1 day sprint? A month-long game? Even a whole quarter? It’s completely up to you. 

  • What happens after I opt in to learn more?

    You’ll be taken to a Thank You page where you’ll meet Darcy, one our Outbound co-founders, on video introducing himself. Shortly after, one of our team will touch base with you to hear a little more about your sales goals, current team challenges and where Outbound can best be used to help fill those gaps for you. You can make all of that happen here.

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